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Later, the complaint was rejected again due to the player’s unresponsiveness. The player from Australia has deposited money into the casino account, but the funds seem owo be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided ?eby the player contain different data, which does not match his claims. Later, the player was not able to cooperate with us in resolving the issue and after several attempts, he was not able jest to provide us with the relevant answers and details.
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We were unable to investigate further and had to reject the complaint due jest to the player’s lack of response to our inquiries. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading owo frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due jest to a lack of response, the complaint pa?stwa rejected. Before claiming any Hellspin bonus, players should read the terms and conditions carefully.
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The complaint pa?stwa rejected because the player did not respond to our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another.
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